F L O W E R S
Due to seasonal availability, with certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower,is unavailable, an item of similar quality and value will be substituted.
As flowers, wrapping and containers are seasonal and subject to availability on the day of delivery, our team of florists will do their utmost to substitute the product that is unavailable at the time to compliment your order. This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery.
We reserve the right to substitute goods of equal or greater value.
R E F U N D S & R E T U R N S
As we are working with a fresh product, issues can arise from time to time. If for some reason you are unhappy with your delivery/floral arrangement, please contact our shop ASAP. In the event of premature dying or lack of freshness, our policy is that evidence MUST be provided via a photo or return of flowers. A replacement/refund can be issued with adequate evidence. If no proof can be given, a refund/replacement cannot be given.
All refunds & replacements are made at the manager's discretion.
D E L I V E R Y S C H E D U L E
Unfortunately we DO NOT offer same day deliveries through our online service. Same day delivery may be available by calling our shop on 58262406 BEFORE 8am.
Deliveries will be made between 9am-5pm from Monday to Friday.
Please note that we are unable to guarantee specific delivery times however every effort is made to ensure your order arrives in a timely fashion.
If no delivery date is selected, order will be sent at the next available delivery date.
Deliveries are not available on weekends or public holidays.
D E L I V E R Y A R E A S
We currently deliver to the following areas;
Orders which are placed outside our delivery areas will not be delivered and payment will be refunded.
D E L I V E R Y
We will send out products according to the delivery date and option selected. Please ensure that you enter full and accurate details. We cannot be responsible for any orders which are not delivered due to incorrect or incomplete information provided. In the event that no one is present to accept the order at time of delivery, our driver will find a suitable, safe place to leave your order. If such a place is not found, you will be contacted for an alternate address.
O R D E R I N G O N L I N E
After placing your order, you will be sent a confirmation e-mail confirming the value of your order, which has been debited from your credit card. If you have any queries regarding your order please contact us on 58262406.
We will contact you by email or telephone if we have any questions relating to your order.
Amending Your Order
If you wish to make any changes to your order, please call us on 58262406
F L O W E R C A R E
- Carefully remove all packaging. Keep string tied around the stems if you wish to shape.
Place the bouquet in a clean vase. Fill three-quarter of the vase with clean, fresh water.
Remove any foliage below the water level, as these may contaminate the water.
Place the bouquet in a cool place, away from heating, appliances, and direct sunlight.
Add fresh water daily.
Please keep the arrangement in a cool place, away from heating, appliances, and direct sunlight.
Please do not allow the florist foam to dry out completely.
Top up the water carefully each day.